Cancellation Policy

    • Payment is required to guarantee your reservation and is subject to a 14-day cancellation policy.

    • If your group or any individual in your group cancels outside of 14 days of your scheduled trip, you will receive a refund less a $10 per person processing fee.

    • Cancellations made inside 14 days are not subject to refund. Your funds will be held in the form of a rain check – less $10/person – you can use to raft at a later date.

    • No refunds or rain checks will be given for no-shows or cancellations made within 24 hours.

    • Weather is not a cause for cancellation since trips run rain or shine.

    • Make sure you and everyone in your group has read and understands the cancellation policy.

    • We reserve the right to alter the trip start and end points and length based on water levels at the time of the trip and the ability level of participants.

    • Remember to choose a trip that suits you and your entire group’s needs and abilities. Our office staff is happy to answer questions that may help you determine an appropriate trip for your group. There will be no credits or refunds issued if a trip is changed to one of lesser value.

    • We reserve the right to refuse service to anyone judged to be under the influence of drugs or alcohol, and no refunds will be offered.

    • Your reservation is confirmation of your agreement to this cancellation policy.